Customer Terms and Conditions

Last updated: 3 September 2026

These Customer Terms and Conditions apply when you purchase or book a course, workshop, event, circle, programme, membership, digital product, one-to-one reading or other service directly from Tony Stockwell Ltd through tonystockwell.com or another sales channel operated by us.

Please read these terms carefully before placing an order. They explain who we are, how contracts are formed, your cancellation rights, what happens if an event changes or is cancelled, and the standards of conduct expected when taking part.

1. About us

The supplier is:

Tony Stockwell Ltd Registered in England and Wales. Company number: 06456427

Email: info@tonystockwell.com

Website: https://tonystockwell.com

For general enquiries about courses, workshops, circles, events and one-to-one readings, please use info@tonystockwell.com. For enquiries specifically relating to Tony’s Community on Mighty Networks, please use members@tonystockwell.com.

2. When these terms apply

These terms apply only where Tony Stockwell Ltd is the seller or organiser named at checkout or in the booking confirmation. Some tours, residential events, merchandise, courses and other activities are organised or sold by independent venues, event promoters, affiliated organisations or third-party retailers. Where you purchase from a third party, your contract is with that third party and its terms, refund policy and privacy policy will apply. Our Website Terms of Use apply when you browse or use the website. Our Privacy and Cookies Policy explains how personal information is handled.

3. Eligibility and age restrictions

Unless the event or service description expressly states otherwise, courses, workshops, circles, events and one-to-one readings are intended for people aged 18 or over. Some courses require previous training or experience. Any prerequisites will be stated in the course description. You are responsible for checking these requirements before booking and for providing accurate information about your experience where requested. We may contact you before or after booking to confirm whether a course is suitable. If we reasonably conclude that the stated prerequisites are not met, we may cancel the booking and issue a refund for the amount paid, less only any reasonable and clearly explained costs already incurred where the law allows this.

4. Course and service descriptions

We take reasonable care to ensure that descriptions, dates, tutors, venues, prices and other information are accurate when published. Images, promotional wording and examples are illustrative. The exact content of a live course, workshop, reading or event may vary because of participant needs, tutor judgement, operational requirements or circumstances outside our reasonable control. In rare circumstances, including serious illness, death, major travel disruption or other circumstances that prevent the original tutor from attending, we may provide a suitably experienced replacement tutor. Where a suitably experienced replacement is provided and the service remains substantially as described, a change of tutor alone will not normally entitle you to a refund. This does not affect your statutory rights or any rights you may have under section 10 if a service is cancelled or materially changed. We do not guarantee any particular spiritual, personal, educational, commercial or other outcome from participation.

5. Placing an order and formation of the contract

When you place an order, you are offering to purchase the relevant product or service subject to these terms. A binding contract is formed when we send you an order or booking confirmation, or when we begin providing the product or service, whichever occurs first. Taking payment alone does not necessarily mean that we have accepted your order. We may decline or cancel an order before the contract is formed where:

• the product, place or appointment is unavailable;
• there is an obvious pricing or description error;
• payment has not been authorised;
• eligibility or prerequisite requirements are not met;
• we have reasonable concerns about fraud, misuse or safety; or
• we are unable to accept the order for legal or operational reasons.

If we decline an order after taking payment, we will refund the amount paid.

6. Prices and payment

Prices are displayed in the currency shown at checkout and include any applicable taxes unless stated otherwise. Full payment is normally required at the time of booking unless an instalment plan or subscription option is expressly offered. Where an instalment plan is selected:

• you authorise the stated recurring payments;
• you must keep your payment details up to date;
• missed payments may result in suspension of access;
• the total amount remains payable unless the booking is lawfully cancelled; and
• the dates and amounts shown at checkout form part of the contract.

Payments may be processed by PayPal or another payment provider. The provider may apply its own terms and privacy policy.

7. UK consumer cancellation rights

If you are a consumer purchasing online or at a distance, you may have a legal right to cancel certain contracts within 14 days without giving a reason. For a service contract, the 14-day cancellation period normally begins on the day after the contract is entered into. Different rules can apply to dated leisure activities, digital content and physical goods, as explained below. Nothing in these terms limits any cancellation, refund or other consumer right that cannot legally be excluded.

Services beginning during the 14-day cancellation period

If you expressly ask us to begin providing a service during the 14-day cancellation period and later exercise a statutory right to cancel, we may require payment for the proportion of the service already supplied up to the time you cancel, where the law allows this and the required information and consent have been provided. If the service is fully performed during the cancellation period after your express request and your acknowledgement that the right to cancel will be lost once the service has been fully performed, your statutory right to cancel may then be lost. This statutory position is separate from our discretionary cancellation policy in section 8.

Events and leisure activities on a specific date

The statutory 14-day cancellation right does not normally apply to accommodation, catering or services relating to leisure activities where the contract provides for a specific date or period of performance. Many demonstrations, workshops, residential events and other events sold directly by us are scheduled for a specific date or period. Where the legal exemption applies, there is no statutory 14-day cooling-off right simply because the booking was made online. Our standard discretionary cancellation and transfer policy in section 8 will apply unless the relevant product or event page states different terms.

Digital downloads and immediately accessible digital content

Where you purchase digital content such as an MP3 meditation, downloadable recording or immediately accessible course material, we may ask you to expressly agree that supply can begin immediately and to acknowledge that you will lose the statutory right to cancel once supply begins. This does not affect your rights if digital content is faulty, materially misdescribed or not supplied in accordance with applicable consumer law.

Physical goods

Where physical goods are sold directly by Tony Stockwell Ltd, separate statutory cancellation and return rights may apply. These are generally linked to when the goods are received rather than when a service contract is entered into.

How to exercise a statutory cancellation right

To cancel where a statutory right applies, email info@tonystockwell.com and clearly state:

• your name;
• your order number;
• the product or service being cancelled; and
• that you wish to cancel the contract.

We will process any refund due without undue delay and normally within 14 days of receiving a valid cancellation notice, subject to the rules that apply to the relevant type of contract.

8. Our discretionary cancellation and transfer policy

Where no statutory cancellation right applies, or after that right has expired, the following policy applies unless a product or event page states different terms.

Courses, workshops, circles and programmes

A voluntary cancellation or withdrawal from a course, workshop, circle or programme is not normally eligible for a refund. At our discretion, we may:

• permit you to transfer your place to another person; or
• provide a full or partial refund where we consider this appropriate in the circumstances.

Once a course, workshop, circle or programme has begun, a voluntary withdrawal is not normally refundable unless we agree otherwise or the law requires a refund. Any discretionary decision will take account of the notice given, whether the place can reasonably be resold, whether course materials or access have already been supplied, and any reasonable administration costs actually incurred in processing the cancellation or attempting to resell the ticket or place. Where a discretionary refund is offered, any reasonable administration deduction will be clearly explained.

Dated events, workshops and demonstrations

Where a booking is for a leisure event on a specific date or period and the statutory 14-day cancellation right does not apply, a change of mind is not normally refundable. At our discretion, we may permit the booking to be transferred to another person or may offer a full or partial refund, taking account of the notice given, whether the place can reasonably be resold and any reasonable administration costs actually incurred.

One-to-one readings

The time allocated for a one-to-one reading is fixed.

• If you arrive late, the session may be shortened and still end at the scheduled time.
• If you do not attend, no refund will normally be available.
• You may request one change of date or time by giving at least 10 days’ written notice.
• Refund requests made with at least 21 days’ written notice may be accepted, subject to a £10 administration charge.

These discretionary rules do not affect any statutory right that applies.

9. Changes made by us

We may make reasonable changes to course content, structure, schedule, platform, venue, tutor or supporting materials where necessary. Examples include changes caused by illness, bereavement, travel disruption, technical failure, venue issues, low enrolment, safety concerns or other circumstances outside our reasonable control. Where a significant change is required, we will notify affected customers as soon as reasonably possible. We may provide a suitably experienced substitute tutor where necessary. A change of tutor alone will not normally entitle you to a refund where the replacement is suitably experienced and the service remains substantially as described. This does not affect any statutory rights or the provisions of section 10.

10. Cancellation or postponement by us

If Tony Stockwell Ltd cancels a course, event or other service before it begins and does not provide a suitable alternative, we will refund the amount paid directly to us for that service. If we cancel the undelivered part of a multi-session programme that has already begun and do not provide a suitable alternative, any refund will normally reflect the part of the programme that has not been supplied. If an event or course is postponed, we will normally offer:

• attendance on the revised date;
• a transfer to a suitable alternative; or
• a refund where the revised date or alternative is not reasonably acceptable.

We are not responsible for separate travel, accommodation or other expenses unless the law requires otherwise. Customers are encouraged to use flexible or insured travel arrangements.

11. Time zones and attendance

Online event times are stated in UK local time unless expressly stated otherwise. UK local time is Greenwich Mean Time (GMT) or British Summer Time (BST), depending on the date. You are responsible for checking the corresponding time in your location and for joining at the correct time. We will take reasonable care to provide accurate scheduling information, but we are not responsible for mistakes made by a participant when converting time zones.

12. Technical requirements

Online courses and events may use Zoom, Mighty Networks, email, streaming services or another online platform. You are responsible for:

• having a suitable internet connection;
• using compatible equipment and software;
• testing your microphone, camera and speakers where needed;
• keeping joining links and passwords secure; and
• joining from an appropriate and safe environment.

We are not responsible for problems caused solely by your device, internet connection, local network or failure to install or test required software. If a significant technical failure within systems under our control prevents delivery, we will take reasonable steps to provide an alternative, recording, rescheduled session or other appropriate remedy.

13. Course materials, recordings and access periods

Any stated access period forms part of the product description. Access may be limited to the duration of a course or to a stated period after each session. Not every class, event or workshop is recorded. Where a recording is included, this will normally be stated in the description or joining information. Where recordings are supplied for download or replay, you are responsible for accessing them within the stated period. We may use Mighty Networks, email, a private group or another secure platform to provide recordings and materials. You must not:

• share access links or passwords;
• provide materials to non-participants;
• copy, upload, broadcast or redistribute recordings;
• record a session without permission; or
• use course materials for commercial teaching or resale without written consent.

14. Participant conduct

Participants must behave respectfully and constructively. You must not:

• harass, threaten, intimidate or discriminate against others;
• disrupt sessions or repeatedly prevent others from participating;
• share another participant’s personal experiences or information without permission;
• record or distribute private discussions;
• impersonate another person;
• use the service for unlawful purposes; or
• act in a way that creates a material safety or safeguarding concern.

Participants may be asked to work with different people in exercises or breakout groups. We cannot guarantee particular groupings or individual compatibility. We may issue a warning, limit participation, suspend access or remove a participant where this is reasonably necessary to protect others, maintain a constructive learning environment or enforce these terms. Where removal results from a serious or repeated breach, no refund will normally be due for services already supplied. We will consider the circumstances fairly and will not exclude any remedy required by law.

15. Privacy, confidentiality and recordings

We process personal information as explained in our Privacy and Cookies Policy. Participants must respect the privacy of other participants. Personal experiences, comments, posts, readings, images and information shared within a private course or community must not be disclosed outside that setting without the relevant person’s permission. Some sessions may be recorded. Where recording takes place, we will aim to tell participants before or at the start of the session. A recording may be used to provide a replay to registered participants. Any broader promotional use of identifiable participant contributions will be handled in accordance with our Privacy and Cookies Policy and, where appropriate, with consent.

16. Intellectual property

Unless otherwise stated, all course materials, videos, recordings, meditations, documents, graphics, exercises and other content supplied by Tony Stockwell Ltd are protected by copyright and other intellectual property rights. You receive a personal, non-transferable licence to use purchased materials for your own private use. You must not reproduce, distribute, sell, licence, publish, upload, broadcast, adapt or commercially exploit these materials without prior written permission. Intellectual property you independently create remains yours. We will not use identifiable participant work or personal stories for promotion without an appropriate permission or other lawful basis.

17. One-to-one readings and spiritual services

Readings, demonstrations, workshops and spiritual-development services are subjective in nature. We do not guarantee the accuracy, completeness or outcome of any reading, message, interpretation, exercise or experience. These services are provided for personal reflection, education and entertainment. They are not a substitute for:

• medical diagnosis or treatment;
• mental-health care;
• legal advice;
• financial or investment advice;
• emergency services; or
• other appropriately qualified professional support.

You remain responsible for your own decisions and should seek qualified professional advice where appropriate.

18. Merchandise and third-party sellers

Some merchandise may be sold by third parties such as Amazon, event venues or affiliated retailers. Where a third party is the seller, its own terms, delivery arrangements and refund policy apply. Where physical goods are sold directly by Tony Stockwell Ltd, your statutory rights relating to satisfactory quality, fitness for purpose, description, delivery, cancellation and returns apply.

19. Our responsibility to you

We will provide services with reasonable care and skill and digital content and goods in accordance with applicable consumer law. We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for losses that:

• were not foreseeable when the contract was made;
• result from information or circumstances you failed to disclose;
• are caused by your own equipment, internet connection or misuse;
• relate to business activity, lost profits or commercial opportunity where you purchased as a consumer; or
• arise from a third-party product, venue or service outside our reasonable control.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of rights that cannot legally be excluded; or
• any other liability that the law does not permit us to limit.

20. Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as serious illness, bereavement, transport disruption, extreme weather, natural disaster, epidemic, government restriction, venue closure, major technical outage or failure of an essential third-party service. We will take reasonable steps to reduce the effect of the disruption and to offer an appropriate alternative, postponement or refund where required.

21. Complaints

Please contact us promptly if something goes wrong so that we have an opportunity to resolve it. Include your name, order number, the relevant course or service and a clear explanation of the issue. For complaints about courses, workshops, events, one-to-one readings or other purchases made directly from us, email info@tonystockwell.com. For matters specifically relating to Tony’s Community on Mighty Networks, email members@tonystockwell.com. We will aim to acknowledge complaints within a reasonable time and respond after investigating the relevant circumstances.

22. International customers

These terms are written primarily for customers contracting with a UK business. If you live outside the United Kingdom, mandatory consumer protections in your country or state may also apply. Nothing in these terms is intended to remove rights that cannot legally be waived. You are responsible for checking any local restrictions relating to access to spiritual, educational, digital or event services in your location.

23. Transfer of rights

You may not transfer your contractual rights to another person without our agreement, except where we permit a ticket or booking transfer. We may transfer our rights and obligations to another organisation as part of a business transfer or reorganisation, provided this does not reduce your legal rights.

24. If part of these terms is invalid

If a court or competent authority finds that part of these terms is invalid or unenforceable, the remaining provisions will continue to apply.

25. No waiver

If we do not immediately enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.

26. Governing law and courts

These terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom or overseas, you may also have the benefit of mandatory local consumer protections and may be entitled to bring proceedings in your local courts.

27. Changes to these terms

We may update these terms from time to time. The version in force when you place an order will normally apply to that contract. Where a material change affects an ongoing service, we will take reasonable steps to notify affected customers.

28. Contact

Tony Stockwell Ltd

Registered in England and Wales. Company number: 06456427

Email: info@tonystockwell.com

Website: https://tonystockwell.com

For Tony’s Community on Mighty Networks: members@tonystockwell.com